Hilton Garden Inn Shanghai Hongqiao NECC

Clean and well organised

Far from city

The hotel itself was excellent—clean, well-maintained, and comfortable. What truly stood out was the staff. They were exceptionally helpful, kind, and consistently went above and beyond to ensure a great experience. Their outstanding service made my stay truly memorable.

The breakfast service was disappointing. Although it was advertised from 6:30 AM to 9:30 AM, by around 8:45 AM, they began clearing items and didn’t replenish what was finished. Even after requesting specific items, the response was a firm no, which felt dismissive.Additionally, I was deeply disappointed by a comment made by one of the staff members regarding my nationality (India). It was disrespectful and completely uncalled for. While I’ve chosen not to name the individual, I believe such behavior should not be tolerated, especially in a hospitality setting. That said, my overall stay was pleasant thanks to the rest of the team.

The hotel is new, and all the facilities are okay.

The location is not that far from Hongqiao Airport, but there is no shuttle service between the hotel and the airport, which is extremely inconvenient...

I had an excellent stay at the Hilton Garden Inn Shanghai, and I want to give special thanks to the front desk staff. They were incredibly kind, professional, and helpful throughout our stay. They assisted us with everything we needed and even offered a complimentary room upgrade that perfectly met our requirements. Their outstanding service truly made a difference.The hotel itself was clean, comfortable, and well-maintained, with all the amenities needed for a relaxing stay. The location was good as well with nearby restaurants. I highly recommend this hotel and will definitely return on my next visit to Shanghai.

Nul

Staff is friendly and helpful, rooms are clean and comfortable. Location is convenient for visiting expo center, but far from city center. A lot of restaurants near by

They charged us extra with no explanation, recommend to clarify all the questions with payments before checking in.

Excellent hotel, specious and well appointed room, beautiful view, extremely clean, everything was just perfect. Helping staff. Good location. Beautiful reception lobbies. Very economical.

location, convenient, the most sensible shower cubical design i have seen! breakfast good. staff very friendly

air condition not working well, terrible quality chair by the desk, had to change twice!

Rooms are very Nice. I stayed at this hotel 4 times in last year and I liked it very much.

Breakfast is bit disappointing for vegetarians. Very less options for vegetarians

The hotel Location, Neatness the worker everything is okay .

Modern and clean. Great breakfast. Good food options in the surrounding area

Transport options are limited.

Comfortable, good location (easy access to airport & main railway station)

No halal food restaurants nearby

The cleanliness and the room size.

The distance from popular tourists area like the Bund, and lack of accessibility by train.

Clean and close to a really nice market downstairs! It's not ideal if you are staying overnight for Pudong Airport as it is about an hour ride but other than that it was a great stay.

Nil

It was veryclose to the exhibition halls. Well maintained and a very friendly staff.Breakfast spread was also very decent.

Nothing to complain

Friendly staff, they speak English.Comfortable beds. Clean and comfortable.Breakfast is delicious with Asian and European cuisine.

Breakfast is good with various options and location is very good

There should be omelette dish

It was just like a regular hotel. I've stayed in the Hilton garden inn in Chengdu previously and it was a much nicer experience there. In shanghai it was just ok, Not particularly great. Location is ok if you're going to the Exhibition center, but that's about it.

In terms of the price, it is just a very regular hotel for the price, and quite far from Shanghai itself, needed to take a car everytime even just to get to the subway stations. Service was just average, room quality was not bad, but not great either. Food was just alright. Definitely a disappointment from the Hilton brand, even for the Garden Inn sub-brand. I had expected much better

Property is near. Good food outlets nearby. Next to Starbucks. Nice view from room. Lots of activity in the arena opposite to the hotel.

Property listed as if it’s near NECC but only connectivity is by taxi and it’s about 5 km away. I should have done a bit more research but name is slightly misleading.

The price of the hotel is very good. It is a very good place to visit Shanghai exhibition.

The most important drawback of this hotel is that it does not have access to the subway by walking، The distance to the subway is about an hour by walking.

Room is tidy and clean, well maintained. The bed is comfortable, I stayed for two nights. Staff are friendly especially appreciate for the help from reception who helped me to order taxi as well as recommend nice restaurants nearby.

The air conditioning seems not working during the night.